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Category Archives: Customer Service
9 Point Checklist for Follow Up That’s Symphonic!
When it comes to following up with contacts and clients, it takes more than a one-size-fits-all approach to create a follow-up strategy. It takes a sympathetic understanding of each customer. There is a whole orchestra of nuances that go into making the perfect symphony that … Continue reading
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Three Techniques to Improve Your Cold Calling Results
Happy New Year! The first of the year is a good time to think about changes you want to make in your business to make it even more prosperous. Maybe one of your goals is to make more calls to … Continue reading
7 Keys to Customer Loyalty through a CRM Strategy
It’s easy to say customers are our most important asset but turning a customer relationship management (CRM) strategy into bottom-line results is hard work. It means winning the battle for customers’ hearts and minds every day, with each interaction at … Continue reading
4 Successful Marketing Strategies to Help Your Small Business Compete with the “Big Warriors”
Small businesses don’t have the same marketing muscle as large businesses. A small business simply doesn’t have the advertising budget needed to build a “big” brand and to gain recognition in the market through that brand. So how is a … Continue reading
5 Tips for Getting (and Keeping!) Clients
Getting – and keeping – clients is paramount to the success of your business. To do this involves letting your clients know they are appreciated so they will become evangelists and tell their colleagues about you. Here are Five Quick … Continue reading
Posted in Customer Service
Tagged article, blog, clients, communicate, professional, referrals, retaining customers, social networking, video
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4 Ways to Improve Customer Service
If you want your business to remain competitive in the long term, you need to keep looking at different ways you can improve your customer service. The higher customer satisfaction you can achieve in this area, the more repeat business … Continue reading
Posted in customer relationship management, Customer Service
Tagged customer service, systems
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10 Keys to Building Better Customer Relationships
Your business’s relationship with its clients and customers is extremely important to its success. If you can make them feel valued from the first time you interact with them, there’s a much better chance that they’ll keep buying your products and services. Here are 10 tips to building strong relationships with your clients and customers. Continue reading
How Well Do You Know Your Customers?
How well do you know your customers? What is the primary reason your customers or clients come to you? Or purchase your product or service? What you don’t know could hurt your business. Continue reading
Posted in customer relationship management, Customer Service
Tagged clients, customer service, customers, marketing, opinions, research, solve problems
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5 Tips to Build Strong Customer Relationships
Most business owners concentrate their efforts on attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That tactic seems obvious to most people. What often is neglected is the … Continue reading
Posted in customer relationship management
Tagged communicate, customer, discount, email, follow-up, freebie, phone call, relationship, survey, thank you
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The Power of Customer Relationship Management
One problem I’ve found that many entrepreneurs have is not having the time or resources to follow up on leads. What’s the solution? Establish a system for keeping in touch with contacts. So why should you worry about having a … Continue reading
